Satellite Warranty & Sky Warranty Cover for Sat Assured  
 

Frequently Asked Questions

We have compiled a list of frequently asked questions below, If you are unsure on anything or would simply like to discuss your query with one of our trained sales assistants please feel free to call.

Q: Why do I need the Satellite Assured Warranty?
A: A typical minimum callout for an engineer would cost £ 65.00 and equipment replacement up to a further £ 275.00 for a standard Sky system and more for a Sky + or Sky HD receiver.

Q: If anything goes wrong with my Sky system can I reorder a new one from BSkyB on a "special" deal?
A: No! Each household is limited to ONE subsidised system from BSkyB.

Q: Isn't the cover expensive?
A: Cover for a standard system starts from 16p per day!

Q: How is the Warranty payable?
A: We accept a variety of payment methods, including: all types of credit/debit card, direct debit, cheques and postal orders. We recommend your first payment be by credit/debit card or cheque to gain immediate cover. Your card transaction is normally protected by your card provider and direct debit is protected by the direct debit guarantee.

Q: How long does the Warranty cover last?
A: The Satellite Assured Warranty is a MINIMUM 12 month contract and is not refundable. If you wish to cancel AFTER the initial one year or longer term simply write to us giving 30 days notice before the renewal date. This does not affect your statutory rights.

Q: What if I have an existing problem?
A: There is a callout charge of £45.00 in the first 30 days to rectify existing problems. Once our engineer has visited you he will carry out a system health check and the plan will be fully operational.

Q: Can I cover Sky +, Sky HD, or more than one digital box?
A: We can cover any domestic combination. Ask a member of our sales team by calling the Helpline.

Q: What do I do in the event of a fault developing?
A: Just call our helpline. We will arrange for an engineer to discuss the problem and attend your address as required.

Q: Will I be asked to select numerous options on the helpline or be placed on hold for a long period?
A: No!. We aim to, wherever possible, have you speak directly to a helpline consultant.



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SatAssured is a trading name of Satellite Assured Services Limited, Registered in England & Wales 07077427 at 9 Donnington Park, 85 Birdham Road, Chichester,West Sussex, PO20 7AJ.