Sky, Sky+ & Sky HD Warranty Extension and Breakdown Cover with:

A warranty must not be confused with what is known as an extended warranty. A warranty is freely given by the manufacturer whilst an extended warranty is something you pay for.

A warranty is a form of guarantee from a manufacturer to the consumer that if a product manufactured by them does not live up to the product promise function or breaks down within a specified period of time that it will be repaired or replaced subject to the terms and conditions under the guarantee.

It is important to remember that no manufacturers warranty applies to the goods where they are used for any other purpose or in any other way than was specified or demonstrated in the instructions.

Another important point to make is that no manufacturers warranty covers the goods if they have been subject to misuse, neglect or accidental damage.

Know your rights

As a consumer you have certain legal rights and if your electrical item or satellite viewing equipment breaks down within a reasonable period of time without accidental damage caused by you – the retailer is obliged to put the problem right by repairing or replacing the product.

If you have concerns about what is a reasonable period of time or if you have a dispute with a supplier or retailer – then it worth contacting Trading Standards at www.tradingstandards.gov.uk for peace of mind.

Extended Warranties

An extended warranty is if you like a service plan. It is sold to the consumer on the basis that if anything goes wrong with your product within the extended warranty period it will be repaired or replaced.

It is not necessary to have an extended warranty on a product however if you are thinking of taking out an extended warranty there are some points to consider before making your decision.

The advantages of taking out an extended warranty

The main advantages to taking out an extended warranty are:

1. The cost is a reasonably small sum that can be paid either as a one off payment or broken down into regular instalments.
2. You only have one number to phone to arrange the support you need. You can call as often as you need within your sky warranty period. With one number to call it is less confusing and also saves time for busy people.
3. The extended warranty covers accidental damage caused in the home as well as technical faults. A manufacturers warranty does not offer this.
4. There is no premium increase, even if you make a claim.
5. Extended warranties on sky satellite equipment covers, outside dish, cables, digital box and remote controls regardless of age.
6. Many problems can be sorted over the phone avoiding engineer call outs and saves time and hassle for you the customer.

Key questions to ask warranty providers

Before taking out an extended Sky warranty you should check with the provider what they are offering for the price quoted. Here are some key questions to ask:

1. What is the call out response time (up to 48 hours is a reasonable call out time to expect)?
2. Do they provide a service in your area?
3. How qualified are the engineers?
4. How many call outs can you have within your Satellite warranty period?
5. Is there any other costs or charges that could affect you outside of the warranty premium you have paid?
6. How secure are my personal details with you?
7. Is it likely that your details will be sold to any other company selling services or products?

For those who decide that they want added protection and peace of mind which an extended warranty offers then it is worth considering this as an option for your digital satellite TV equipment.

Tags: satellite warranty, sky warranty, Warranty

This entry was posted on Tuesday, October 21st, 2008 at 12:45 pm and is filed under Satellite, Sky, Warranty. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.